We know that buying apparel online is always a risk. Will it fit right, will it match my other outfit items, will I like the quality? Without seeing the items in person it can sometimes be difficult to make a decision. Thankfully, we know how it is.
If there isn't a size chart on the item, it usually means that the sizing is just like normal every-day wears. If you are still are unsure in an item you would like to buy, please call or email us and we'll help you out so you are confident in your purchase.
If you are unsatisfied with an item you have received, you can return or exchange your item. Please read our return and exchange policy.
- We must be notified of the return within 7 days of receiving item(s) by emailing us at firstname.lastname@example.org.
- If an item is damaged, we must be notified within 48 hours of receiving item(s) by emailing us at email@example.com. We will replace these items or refund your payment.
- Buyer must pay return shipping to ship the item back to us.
- All items must be in re-sellable condition. All items must be CLEAN, UNUSED, tags must be ATTACHED to the item, and the item must be in the ORIGINAL PACKAGING. If the item has been used, is dirty, broken, does not have attached tag, arrived to us not in original packaging, this item will not be eligible for return and we will not be able to give you a refund.
- Items which are not eligible for refund will be shipped back to the buyer and the buyer would have to pay for the return of items.
- Unless the return was due to our error (i.e. we sent you the wrong product, or it was damaged in shipping), all returns will be subject to a 20% restocking fee.
- Original shipping charge which you paid for your items will not be refunded.
- Refunds will be issued back to the original form of payment used for the purchase.
Sunglasses and Glove Sets
Due to the nature of these products, we are unable to offer return or exchange of these items. If you receive these items damaged, you must notify us within 48 hours. We will provide a replacement or store credit for damaged items.
For the protection of our customer's hygiene, intimates (panties, stockings, pasties, etc.) may NOT be tried on. If you think that these items will not fit, you must return them UNOPENED. If these items arrive to us in an open package, these items will not be eligible for return and no refund will be given. Items which are not eligible for refund will be shipped back to the buyer and the buyer would have to pay for the return of items.
Return for International Customers
International customers (besides Canada) please contact Global Checkout.