Return and Exchange Policy

We understand that buying clothing online is always a risk. Will it fit right, will it match your other outfit items? Without seeing the items in person and trying them on, it can sometimes be difficult to make a decision. Thankfully, we know how it is.

If there isn't a size chart on the item, it usually means that the item size is just like normal every-day wears. If you are still are unsure in an item you would like to buy, please call or email us and we'll help you so you are confident in your purchase.

If you are unsatisfied with an item you have received, you can return or exchange your item.

Please read our return and exchange policy.

Return Policy

  • We must be notified of the return within 7 days of receiving item(s) by emailing us at support@raverswag.com.
  • If an item is damaged, we must be notified within 48 hours of receiving item(s) by emailing us at support@raverswag.com. We will replace these items or refund your payment.
  • Buyer must pay return shipping to ship the item back to us.
  • All items must be in re-sellable condition. All items must be CLEAN, UNUSED, tags must be ATTACHED to the item, and the item must be in the ORIGINAL PACKAGING. If the item has been used, is dirty, broken, does not have attached tag, arrived to us not in original packaging, this item will not be eligible for return and we will not be able to give you a refund.
  • Items which are not eligible for refund will be shipped back to the buyer and the buyer would have to pay for the return of items.
  • Unless the return was due to our error (i.e. we sent you the wrong product, or it was damaged in shipping), all returns will be subject to a 20% restocking fee.
  • Original shipping charge which you paid for your items will not be refunded.
  • Refunds will be issued back to the original form of payment used for the purchase.

Sunglasses and Glove Sets

Due to the nature of these products, we are unable to offer return or exchange of these items. If you receive these items damaged, you must notify us within 48 hours. We will provide a replacement or store credit for damaged items.

Hydration Backpacks

Plastic covering the mouthpiece must be intact. If the plastic covering mouthpiece on a hydration backpack has been removed or broken, this hydration backpack will not be eligible for a return.

Intimate Exceptions

For the protection of our customer's hygiene, intimates (panties, stockings, pasties, etc.) may NOT be tried on. If you think that these items will not fit, you must return them UNOPENED. If these items arrive to us in an open package, these items will not be eligible for return and no refund will be given. Items which are not eligible for refund will be shipped back to the buyer and the buyer would have to pay for the return of items.

Return and Exchange for International Customers

International customers (besides Canada) please contact Global Checkout.

Exchange Policy

If you are unsure which size to buy, please contact us with your measurements. We will help you to choose the right size.

  • We must be notified of the exchange within 7 days of receiving item(s) by emailing us at support@raverswag.com.
  • The item you would like to exchange must be be CLEAN, UNUSED, tags must be ATTACHED to the item, and the item must be in the ORIGINAL PACKAGING. If the item has been used, is dirty, broken, does not have attached tag, arrived to us not in original packaging, this item will not be eligible for exchange and we will not be able to give you a refund.
  • Buyer must pay return shipping to ship the item back to us.
  • Items which are not eligible for exchange will be shipped back to the buyer and the buyer would have to pay for the return of items.
  • If you would like to exchange the same item to a different size, we will attempt to make an exchange without withholding 20% restocking fee.
  • If you would like to exchange your item to another item in our store, you must first return your item per the above return policy. Upon the receipt of your item, we will issue a store credit and you will then be able to choose another item.

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