Includes Dress with Hood, Fur Trim and Fringe Detail
Once you place your order with us, it is being immediately processed. Our orders are entirely automated. We do not process, do not craft, and do not ship orders on weekends and holidays.
We follow through to make sure that your orders are fulfilled and we ship your orders immediately when we receive them from our suppliers and manufacturers.
Most items are shipped out within 1-2 business days, unless that item is made-to-order (see individual product pages for notices). Some items have handling time. Our handling time is usually 2-3 days.
If your item has handling or crafting time, this time is not included in shipping time. Shipping time starts when we hand your package to a shipping carrier. Standard or Expedited shipping which you see on the ordering page is related to shipping time only.
You can't expedite our handling or crafting time by using expedited shipping.
US Shipping Times
Standard Shipping: 4-8 Business Days
Expedited Shipping: 3-4 Business Days
Canada Shipping Times
Standard Shipping: 10-21 Business Days
Expedited Shipping: 5-10 Business Days
International Deliveries: We ship worldwide.
Order Tracking: Allow at least 48 hours to receive a tracking number.
Once your order has been shipped, you will receive a tracking number in your email (please check your JUNK MAIL before emailing us about tracking numbers). Remember it can sometimes take the post office a day or two to update tracking information, so don't worry if you can't track your package right away.
What if the tracking number says the package was delivered but I never received it?
Domestic delivery becomes the responsibility of the shipping carrier (usually US Postal Service) once the package has has been handed by our warehouse to the shipping carrier.
We suggest contacting the US Postal Service (1-800-275-8777) and giving them your tracking number so they can locate your package.
Please Note: we are not responsible for damaged, lost, or stolen packages by the shipping carrier. This is the responsibility of the shipping carrier. You may want to consider purchasing insurance for shipping.
Return and Exchange Policy
We understand that buying clothing online is always a risk. Will it fit right, will it match your other outfit items? Without seeing the items in person and trying them on, it can sometimes be difficult to make a decision. Thankfully, we know how it is. We have size charts in our product listings and we strongly encourage you to use a size chart. If you are unsure which size to buy, please contact us with your measurements. We will help you to choose the right size.
If there isn't a size chart on the item, it usually means that the item size is just like normal every-day wears. If you are still are unsure in an item you would like to buy, please call or email us and we'll help you so you are confident in your purchase.
We work with many suppliers to get the best of products for our customers. Unfortunately, our suppliers do not allow us to return any items to them with an exception of either defective items or shipping of a wrong item. Because of this, if we receive returns from our customers, we be unable to return them to our suppliers and we can't resell them. Our suppliers will not provide an exchange for us and so we will not be able to exchange items for you. We are unable to offer returns or exchanges unless a defective or wrong item is received.
All sales are final. However, we will make exceptions in these cases:
A buyer can request a return or exchange within 3 days of confirmed delivery if one or more of the following apply:
- The item is damaged
- The item is defective
- The wrong item was received