Pictures don't do this Phoenix Top justice. It has gorgeous design. This Phoenix Top is beautiful and durable, perfect for your next event!
Once you place your order with us, it is being immediately processed. Our orders are entirely automated. We do not process, do not craft, and do not ship orders on weekends and holidays.
We follow through to make sure that your orders are fulfilled and we ship your orders immediately when we receive them from our suppliers and manufacturers.
Most items are shipped out within 1-2 business days, unless that item is made-to-order (see individual product pages for notices). Some items have handling time. Our handling time is usually 2-3 days.
If your item has handling or crafting time, this time is not included in shipping time. Shipping time starts when we hand your package to a shipping carrier. Standard or Expedited shipping which you see on the ordering page is related to shipping time only.
You can't expedite our handling or crafting time by using expedited shipping.
US Shipping Times
Standard Shipping: 4-8 Business Days
Expedited Shipping: 3-4 Business Days
Canada Shipping Times
Standard Shipping: 10-21 Business Days
Expedited Shipping: 5-10 Business Days
International Deliveries: We ship worldwide through Global Checkout®
We deliver to over 200 countries worldwide. If you live outside of the US or Canada, not to worry. We have partnered with Global Checkout® to make international shipping simple and easy. Simply add the items to your shopping cart, and when you are ready to checkout, look for the blue "Global Checkout" button.
Global Checkout® is a comprehensive international checkout service catering to our customers in over 200 countries worldwide. They will ship your items using the most affordable method possible, saving you up to 50% on shipping fees through DHL or FedEx. Learn more about Global Checkout® here.
Order Tracking: Allow at least 48 hours to receive a tracking number.
Once your order has been shipped, you will receive a tracking number in your email (please check your JUNK MAIL before emailing us about tracking numbers). Remember it can sometimes take the post office a day or two to update tracking information, so don't worry if you can't track your package right away.
What if the tracking number says the package was delivered but I never received it?
Domestic delivery becomes the responsibility of the shipping carrier (usually US Postal Service) once the package has has been handed by our warehouse to the shipping carrier.
We suggest contacting the US Postal Service (1-800-275-8777) and giving them your tracking number so they can locate your package.
All international delivery issues (besides Canada) must be handled through Global Checkout.
Please Note: we are not responsible for damaged, lost, or stolen packages by the shipping carrier. This is the responsibility of the shipping carrier. You may want to consider purchasing insurance for shipping.
Return and Exchange Policy
Due to Covid-19 pandemic, we are not accepting any returns or exchanges.
All sales are final, however we will make exceptions in these cases:
A buyer can request a return or exchange within 3 days of confirmed delivery if one or more of the following apply:
- The item is damaged
- The item is defective
- The wrong item was received