Frequently Asked Questions

What countries do you ship to?
We will deliver your orders to the US and Canada by means of USPS or UPS. We will deliver orders to over 200 countries worldwide through DHL or Fedex using Global Checkout®. Global Checkout® can save international customers up to 50% on shipping fees.

We ship the best rave clothing to the US, Canada, Australia, UK, New Zealand, Germany, Netherlands, France, Austria, Belgium, Denmark, Finland, Greece, Italy, Ireland, Sweden, Spain, Portugal, Singapore, Norway, Iceland, Switzerland, and 100+ more countries!

How long does shipping take?
Delivery times: Click here for delivery times.

What is your return/exchange policy?
Go to Returns Policy page for more info.

What if I receive the wrong color, size, or a damaged product?
Please return the item per the return policy above and we will exchange it for the correct item promptly. Go to Returns Policy page for more info.

How do I know when my package has been shipped?
You will receive a tracking number email as soon as your order has been shipped. Please allow at least 48 hours to receive your tracking number. Please remember that it can sometimes take the postal service up to a day to update tracking numbers online.

Before emailing us about tracking numbers, please check your junk email folder. You can also login to your RaverSwag account and check your order status.

Can I upgrade my shipping?
If your order has not been shipped yet, you can upgrade your shipping. Please contact us to arrange it.

My item has crafting period. Can I upgrade my shipping to expedite it?
No, crafting period can't be expedited if you upgrade your shipping. The crafting is done at our manufacturers' facilities. Shipping is only related to shipping carriers. Once your item is ready, we will ship it using either standard or expedited shipping as per your order.

How do I track my order?
You can track your order through the tracking email that will be emailed to you as soon as your order has been shipped. Please allow at least 48 hours to receive your tracking number. You can also login to your account and check your order status.

What if I only receive part of my order?
If you order multiple items, they may be shipped at different times or from different warehouses to save you on shipping costs. If you only receive part of your order, it means the other part is still on its way to you. If you have not received the rest of your order within two days after receiving the first part, please email us at support[at]raverswag.com.

What if the tracking number shows the package was delivered but I never received my package?
All U.S. and Canada delivery issues become the responsibility of the shipping carrier (usually USPS) once the package has been shipped from our warehouse. We suggest contacting the Postal Service at 1-800-275-8777 and giving them your tracking number so they can locate your package.

All international delivery issues are handled through Global Checkout. Please contact them for all international delivery issues.

What payment types do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, and Apple Pay.

Remember that every transaction is 100% secure using SSL encryption technology so you can always be assured that your credit card and other personal information is safe and will never be given to anyone.

Do you have RaverSwag gift cards?
Yes! Gift cards are perfect for friends, loved ones, and even strangers.

Do you have a blog?
Yes we do, you should definitely check it out here!

Can I write for your blog?
It's definitely a possibility. We are growing our base of contributing writers, so if you'd like to get on board please email us at: info[at]raverswag.com.

How do I contact you about press, media, or other related inquiries?
Please email us at: info[at]raverswag.com.

I have a product that I think would be perfect to sell on RaverSwag, who do I contact?
Please email us at: info[at]raverswag.com.

Wait, you didn't answer my question!
Please go to our Contact Us page and get in touch with us so we can help you out!

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